September 2007 Archives
TelExtreme Support is currently experiencing higher than
normal call volume due the migration our own VoIP platform.
Until the pressure on the telephone system eases up you can try to find the
answer to your question at www.telextremeglobal.com.
Thank you for your continued support.
TelExtreme
Effective September 18, 2007, TelExtreme
has completed migration of VOIP accounts to a new switching platform,
owned by TelExtreme! This new platform will enable us to provide unprecedented
network reliability, quality of service, and better rates with the return
of World Wide Calling (purchase out-of-plan minutes).
During the initial transition, some features/services
will not be available. See service change notes below.
IMPORTANT: This
upgrade will require the following
changes on your end:
SoftPhone users:
You will need to download a new X-Lite
SoftPhone, and configure for use on the new platform.
ATA users:
You will need to reboot your ATA, or
reconfigure it manually if you do not use our automatic configuration
service.
USB phone users:
You will need to download the new X-Lite
SoftPhone and re-configure your USB phone to work with it.
Instructions are available in you Members
Business Center at https://mbc.telextremeglobal
Service Change Notes
The following features/services will
not be available during the short transition period. This is temporary,
and will be restored to full operation within the next few weeks, with
some services coming online sooner than others.
DIDs - your phone numbers will change and your current DID(s) will become inoperable.
VOIP Roaming / Access Numbers - Access numbers will change and current access numbers will become inoperable.
Conferencing - This service will not
be available during the transition
Thank you for your patience as we acquire
new DIDs and Access numbers and restore services. We apologize for any
inconvenience you may experience during this transition.
Services and Features available immediately
IP Phone Number - Your IP Phone number for TelExtreme to TelExtreme calling will not be affected, and remain the same.
Voice Mail - voice mail services are accessed by dialing *98
Dial plan - You will no longer need to dial 011 before your international outbound calls
Call forwarding - Follow me service is available
My Phone Center - Access to your call detail records will be available in a new MPC (My Phone Center)
WWC - World Wide Calling outside of plan will be available
611 - Dial 611 to reach customer care
from any TelExtreme phone.
Other Services and Features coming
soon
E911 - 911 services for US customers
Web Callback - initiate callback from
the web to connect your calls.
Why TelExtreme?
With this recent acquisition, TelExtreme
is stronger than ever! TelExtreme is a name you can trust to continue
to improve service and features for you and your customers. Please visit
your Members Business Center or contact customer care if you have any
questions or need help to re-configure your service.
TelExtreme - Changing lives, one voice at a time.
